1 – GENERAL PROVISIONS

The fact that a user places an order via this website (www.conceptchocolate.com) by completing the order form and confirming the order (by clicking on the “order” button) constitutes full and complete acceptance of these general conditions of sale, which are exclusively applicable to purchases made on this site. Concept Chocolate reserves the right to refuse an order in the event of a breach by the customer of one of its obligations.

Concept Chocolate will confirm acceptance of the order to the user by e-mail, or, where applicable, its refusal within 48 working hours following the entry of the order on the internet by the customer.

Concept Chocolate strictly prohibits the purchase of its products on its website as part of a resale by the customer to a third party, without having informed Concept Chocolate beforehand.

2 – CUSTOMER OBLIGATIONS

The customer undertakes to complete the order form accurately, indicating his billing address, the delivery address (during business hours), as well as his contact details (email address and, where applicable, telephone number). Without this complete and correct information, the order cannot be accepted or processed.

The customer is prohibited from reselling the products Concept Chocolate. His order must be intended solely for personal use or for the personal use of the person to whom the shipment is intended.

The customer also undertakes to respect the conditions of conservation of the products as well as the expiry date indicated on the packaging. In the event of non-compliance with these conditions, Concept Chocolate cannot be held responsible for any alteration of the products.

3 - PRICE

Product prices are expressed in Euros, including all taxes, unless otherwise stated. Delivery is subject to a supplement, specified when confirming the order. Prices are guaranteed within the limits of available stocks and may be modified in the event of a change in the VAT rate or circumstances beyond the control of Concept Chocolate.

4 - PAYMENT

Payment for products is made only by VISA, MASTERCARD bank card, or via the PAYPAL platform, online on our website, by the secure Shopify Payments payment system. Validation of payment by bank card is immediate. No shipment will be made without prior validation of payment.

5 – DELIVERY RATES

Shipping costs are free from 75 € of purchase. Below this amount, a delivery cost will be added to the order, clearly indicated when finalizing the order.

During the period between May and October, if outside temperatures exceed 25°C, Concept Chocolate suspends deliveries in order to guarantee the quality of the chocolates during transport. The customer will be informed of any delays related to these particular weather conditions.

For international deliveries, additional charges may apply depending on the destination.

6 - RIGHT OF WITHDRAWAL

In accordance with Article L 121-20 et seq. of the Consumer Code, the customer has a period of 14 (fourteen) clear days from receipt of the product to exercise his right of withdrawal. If this period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

The customer then has an additional 14 days to return any items that are not suitable, at their own expense, to the company. Concept Chocolate. Returns must be for items new in original packaging, accompanied by all their possible accessories, instructions for use, documentation and the corresponding invoice. Items returned incomplete, damaged, damaged or soiled will not be accepted.

The right of withdrawal does not apply to perishable or personalized products, such as chocolates made to measure or with specific messages.

Returns should be sent to the following address: Rue des Chardons 19, 1030 Bruxelles.

In the event of exercising the right of withdrawal, Concept Chocolate will refund the amounts paid by the customer within a maximum of 14 days after receipt of the returned product.

7 – DELIVERY OF PRODUCTS

Concept Chocolate offers several delivery methods depending on the customer's needs. We do everything possible to preserve the quality of the chocolates during transport through suitable packaging and the selection of partners specialized in the transport of food products.

Orders can be picked up directly in store or shipped by DHL Express (Belgium, Europe Zone 1 & Zone 2). This delivery method may be suspended if temperatures exceed 25°C.

Orders are prepared and shipped within 24 hours of payment validation, except weekends and public holidays.

If the recipient is absent, DHL Express will return the next day. If the absence persists, a calling card will be left, inviting the recipient to contact DHL or to collect the parcel from the nearest collection center. Concept Chocolate cannot be held responsible for any deterioration of the products due to late withdrawal.

In case of incomplete or incorrect address, Concept Chocolate reserves the right to contact the recipient directly to complete the missing information.

8 – SUPPLY

Products Concept Chocolate are handcrafted in limited quantities. In case of stock shortage, Concept Chocolate will contact the customer by email or telephone to offer a delivery postponement or a replacement product of equivalent quality and price.

The customer has the right to refuse this replacement and cancel the order, without additional costs.

9 – COMPLAINTS

The customer must ensure that the order is correct upon receipt. In the event of damage or error, reservations must be indicated on the delivery note, dated and signed.

Complaints must be made within 48 hours of receipt of the products, either by mail to the following address: Rue des Chardons 19, 1030 Bruxelles, either by telephone at +32 2 242 94 66, or by e-mail at info@conceptchocolate.eu, including proof of purchase and order number.

10 – INVALIDITY – FORCE MAJEURE – APPLICABLE LAW

If any of these Terms and Conditions is found to be unenforceable or invalid for any reason, such invalidity shall not affect the remaining provisions of the Terms and Conditions, which shall remain in full force and effect.

Concept Chocolate cannot be held responsible for delays or non-execution of an order in the event of force majeure (war, riot, insurrection, strike, interruption of transport services, fire, flood, etc.).

These general conditions are exclusively governed by Belgian law. Any dispute will be submitted to the competent courts of Belgium.