ARTICLE 1 – GENERAL PRINCIPLES

1.1 Concept Chocolate SRL/BV, whose registered office is located at Rue des Chardons 19, 1030 Schaerbeek, and registered with the BCE under number 0840.529.348 (hereinafter referred to as Concept Chocolate), operates a website accessible at the address https://conceptchocolate.eu (hereinafter the "Site").

1.2 All personal data that we collect (hereinafter the “Data”) will be processed in accordance with Belgian and European laws applicable to the protection of personal data, including the General Data Protection Regulation (GDPR), Directive 2002/58/EC as amended and the Belgian law of 13 June 2005 known as the “Law on electronic communications”.

1.3 We invite you to read this Privacy Policy (hereinafter the “Policy”) carefully to understand how we use and protect your Data.

ARTICLE 2 - SCOPE

2.1 This Charter explains how we collect, use and protect your Data when you use our Site and what your rights are as a user of the Site.

2.2 It applies to all services we offer through the Site.

ARTICLE 3 - DATA COLLECTED

3.1 When you visit our Site, we may collect information in a number of ways:

3.1.1 Data provided by users : This is the Data that you communicate to us directly, for example when booking a visit/workshop, making an online purchase, or requesting information. This includes information such as your name, first name, email address, delivery address, and telephone number.

3.1.2 Data collected by technological tools : When you browse our Site, we may collect passive information such as your IP address, browser type or the pages you visited through the use of cookies (see the “Cookies” section below).

3.2 By using our Site or providing us with your Data, you agree to their collection and processing as described in this Charter. If you do not want your Data to be collected or processed, we invite you not to use the Site.

3.3 You may withdraw your consent at any time by contacting us at info@conceptchocolate.eu.

ARTICLE 4 – PURPOSE OF DATA PROCESSING

4.1 The Data we collect allows us to:

• Process and track your orders or reservations,
• Improve our services by taking into account your preferences,
• Send you information about our products, offers and news, if you have consented to this.

4.2 If you have used our services, we may send you offers or information electronically, unless you object.

4.3 We may use your Data to conduct market research and improve our services.

4.4 We may disclose your Data to comply with a legal obligation (for example, in response to a court order), or to protect our rights and those of our users.

4.5 We may share your Data with direct marketing partners, if you have given your consent to receive communications from them. We ensure that these partners respect this Charter.

4.6 Your Data may also be shared with our accountant Magecofi-Atecofi in Waterloo, in order to provide accounting services related to your order.

4.7 We may anonymise your Data (by removing any information that could identify you) for use in market research.

4.8 Except in the cases described above, your Data will never be sold or transferred to third parties without your explicit consent.

ARTICLE 5 – RIGHT OF OPPOSITION

5.1 You have the right to object at any time to the use of your Data, including for marketing purposes. To exercise this right, please contact us by email at info@conceptchocolate.eu or by mail to Rue des Chardons 19, 1030 Schaerbeek.

5.2 You can also unsubscribe from our newsletters by clicking on the unsubscribe link at the bottom of each email. If you encounter any problem, you can contact us to let us know.

ARTICLE 6 – RIGHT OF ACCESS, RECTIFICATION, DELETION AND LIMITATION

6.1 In accordance with the GDPR, you have the right to access, rectify, delete or limit the use of your Data.

6.2 To exercise these rights, please contact us by email at info@conceptchocolate.eu or by mail to Rue des Chardons 19, 1030 Schaerbeek.

6.3 We may ask you to verify your identity before responding to your request.

ARTICLE 7 – RIGHT OF PORTABILITY

7.1 You have the right to receive the Data you have provided to us in a structured, machine-readable format and to transmit it to another controller.

ARTICLE 8 - COOKIES

8.1 We use cookies to improve your experience on our Site. Cookies are small files sent to your browser during your visit. They help us analyze traffic, personalize content, and facilitate your orders.

8.2 We use several types of cookies, including:

• Performance cookies : to analyse how you use our site (for example via Google Analytics),
• Advertising cookies : to personalize the advertisements you see on our Site or elsewhere (via Facebook, Google, etc.),
• Session cookies : to remember your information when browsing (basket, connection).

8.3 You can manage cookies by adjusting your browser settings or via our cookie management banner on your first visit. Some cookies are essential for the proper functioning of the Site, and do not require your explicit consent.

8.4 If you disable cookies, this may alter certain features of the Site.

ARTICLE 9 – DATA RETENTION

9.1 We keep your Data for a maximum period of 5 years after your last interaction with us, or as required by applicable legal requirements. For transaction-related data, we retain it for 7 years in accordance with Belgian accounting requirements.

ARTICLE 10 – RIGHT OF COMPLAINT

10.1 If you consider that your rights have not been respected, you can lodge a complaint with the data protection authority in Belgium:
Data Protection Authority
Rue de la Presse 35, 1000 Brussels
Tel.: +32(0)2 274 48 00
E-mail: commission@privacycommission. Be